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Shipping & Returns

All our deliveries are made by a secure courier service. A variety of delivery options are available to suit any customer:

  • Next Day Delivery
  • Next Day Before 10am
  • Saturday Delivery 2-3 Days (Items sent using this service are sent at your own risk. Orders can be tracked, but they cannot be claimed for in the event that they do not arrive).

The charges for each service are shown in the table below:

Delivery OptionsUnder £250Over £250
Next Day before 6.30pmFrom £9.50FREE
Next Day before 12pm£14.00£14.00
Next Day before 10am£19.00£19.00
Saturday£25.00£25.00

For special items such as safes, key cabinets and other large items of significant weight, custom delivery charges apply and will be visible within the product details section of each product.

Premium delivery options are not available for 48 hour zones:

The following zones also do not qualify for 48 hour delivery:

  • AB31, AB33-38 and AB44-56
  • FK17-99, G83
  • HS1-9, IV1-99
  • KA27-28, KW1-17PA20-787, PH18-50, ZE1-3

Order Deadlines

Order before 2:00pm weekdays and we can dispatch your order for next working day delivery.

Scottish customers must order before 1:00pm weekdays.

This does not apply to the 48 hour zones listed above or to items marked with fixed lead times.

Delivery Addresses

We can deliver any address, be it your home, office, or alternative location. Just specify your address during checkout, and we will ensure your items are delivered safely and securely to the correct address.

Order Tracking

All of our products are sent with tracking technology, with regular updates available.

Once we have dispatched your item, a tracking number will be issued which you can use to track your package whilst in transit.

Returns

Except Specials, goods which are to be returned must be notified to the Company as soon as reasonably practical. Returns shall only be accepted in the Company’s absolute discretion and a handling charge of 20% of the price shall be levied against any returns except where the Company has dispatched the goods incorrectly and the goods are returned to the Company in the same condition as they were dispatched.